Return Policy
HomeReturn Policy
Return Policy
At Kalakriti By Paroma, we strive to ensure your complete satisfaction. However, if you are unhappy with your purchase, we offer a hassle-free return and refund policy.
Important Information:
Return Window: You have 7 days from the date of delivery to inform us of your intent to return an item.
Return Shipping: We recommend using a secure and insured shipping method for your return. Unfortunately, the cost of return shipping will be borne by the customer.
Condition of Returned Items: The item must be returned in its original, unworn, and unwashed condition with all tags attached. Any signs of wear or damage will void the return.
Packaging: Please return the item in its original packaging to ensure it arrives safely.
Return Process:
Contact Us: To initiate a return, please contact our customer service team by email at kalakritibyparoma@gmail.com
Return Request: In your email, please mention your order number, the item(s) you wish to return, and the reason for your return.
Return Authorization: Our customer service team will review your request and send you a return authorization email with further instructions.
Return Shipment: Once you receive your return authorization, securely pack the item(s) and ship them back to the address provided in the email.
Refunds:
Upon receiving your returned item and verifying its condition, we will initiate a full refund for the purchase price (excluding return shipping costs) within 5 business days.
The refund will be issued to the original payment method used for the purchase.
Non-Returnable Items:
Custom-made or personalized items are not eligible for return.
Items damaged due to wear and tear or improper care are not eligible for return.
Order Cancellation:
If you wish to cancel your order before it has been shipped, please contact us immediately by email at kalakritibyparoma@gmail.com. We will do our best to accommodate your request. However, once your order has been shipped, it cannot be cancelled.
Product Disclaimer:
Please note that due to the handcrafted nature of our products, there may be slight variations in color or pattern compared to the images on our website. This is a natural characteristic of handcrafted textiles and adds to the unique charm of each piece. However, if you receive an item that is significantly different from the image or is damaged, please contact us and we will be happy to assist you.
We are confident that you will be delighted with your purchase from Kalakriti By Paroma. However, if you have any questions or concerns about our return policy, please do not hesitate to contact us.
Important Information:
Return Window: You have 7 days from the date of delivery to inform us of your intent to return an item.
Return Shipping: We recommend using a secure and insured shipping method for your return. Unfortunately, the cost of return shipping will be borne by the customer.
Condition of Returned Items: The item must be returned in its original, unworn, and unwashed condition with all tags attached. Any signs of wear or damage will void the return.
Packaging: Please return the item in its original packaging to ensure it arrives safely.
Return Process:
Contact Us: To initiate a return, please contact our customer service team by email at kalakritibyparoma@gmail.com
Return Request: In your email, please mention your order number, the item(s) you wish to return, and the reason for your return.
Return Authorization: Our customer service team will review your request and send you a return authorization email with further instructions.
Return Shipment: Once you receive your return authorization, securely pack the item(s) and ship them back to the address provided in the email.
Refunds:
Upon receiving your returned item and verifying its condition, we will initiate a full refund for the purchase price (excluding return shipping costs) within 5 business days.
The refund will be issued to the original payment method used for the purchase.
Non-Returnable Items:
Custom-made or personalized items are not eligible for return.
Items damaged due to wear and tear or improper care are not eligible for return.
Order Cancellation:
If you wish to cancel your order before it has been shipped, please contact us immediately by email at kalakritibyparoma@gmail.com. We will do our best to accommodate your request. However, once your order has been shipped, it cannot be cancelled.
Product Disclaimer:
Please note that due to the handcrafted nature of our products, there may be slight variations in color or pattern compared to the images on our website. This is a natural characteristic of handcrafted textiles and adds to the unique charm of each piece. However, if you receive an item that is significantly different from the image or is damaged, please contact us and we will be happy to assist you.
We are confident that you will be delighted with your purchase from Kalakriti By Paroma. However, if you have any questions or concerns about our return policy, please do not hesitate to contact us.